Five steps, no surprises.
Most things that go wrong with a cake order are not baking problems. They are a design that didn’t match the photo, a lead time that moved, a message that went unanswered. Each step below exists because of one of those.
You pick and book
Signature cakes and gift boxes are paid in full at booking. The calendar only offers dates we can genuinely make.
Aysel approves the design
Custom work only. She confirms she can make it the way you want within 24 hours. Nothing is charged until she does — and if she can't, she tells you rather than improvising.
We bake it
Your brief and your reference images are attached to the order. That is what the cake is judged against, by both of us.
You see a photo
Before it leaves the kitchen, you get a picture of the actual cake. If something's wrong, it's wrong while there's still time to fix it.
It arrives
Delivered in a two-hour window, confirmed the day before, with a checklist signed off — toppers included.
Published, so you can hold us to them.
- Signature & gift
- 3 days’ notice · paid in full
- Custom
- 10 days · 50% deposit, balance 48h before
- Sculpted & 3D
- 14 days
- Tiered & wedding
- 3 weeks’ notice · but summer Saturdays go months ahead
- Rush
- +20% inside the minimum notice, if we have the capacity
- Delivery
- Up to 10 km — $20 · Kitchener & Waterlooto 20 km — $30 · Cambridge, Elmira, Badento 40 km — $55 · Guelph, Ayr, New Hamburgto 75 km — $95 · Quoted — Stratford, Brantford, Hamilton
- Cancelling
- 14 days or more before your date: your payment back, less a $25 admin fee.7 to 13 days: half of what you paid comes back.Inside 7 days: no refund — but it stays as credit with us for three months.One free move to another date, subject to availability. Ask as early as you can.If we can't fulfil your order: everything back, plus a quarter of it again as credit.